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Kelsey Greenwaldt

Driving projects from concept to completion as a Project Manager.

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About Me

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I am an innovative professional with a keen eye for detail, bringing solid experience in project management, customer service, and organizational growth. My background combines a deep understanding of project management principles with a strong ability to lead initiatives, refine processes, and guide project teams effectively.

I excel at collaborating with senior leadership and cross-functional teams to align departmental objectives. I have a proven track record of evaluating new tools and techniques to enhance internal workflows and improve how results are presented to clients. I thrive in dynamic, fast-paced environments, using my communication, multitasking, and decision-making abilities to oversee multiple tasks, prioritize effectively, and meet challenging deadlines.

Selected Initiatives

Dash Cam Program Implementation

Led the rollout and monitoring of a dash camera fleet for 1,600 trucks, focusing on safety compliance and operational integration.

Fleet Management Vendor Relations

Operational Cost Reduction

Developed auditing processes and data reporting that allowed claims adjusters to recover funds from hit-and-run incidents.

Cost Analysis Audit Design

Executive Reporting Suite

Designed and executed multi-level performance dashboards to communicate program health and quality metrics to executives.

Data Visualization Stakeholder Management

Work Experience

Dash Cam Specialist

Anderson Trucking Service

Nov 2019 – Present

  • Collaborated with various departments to develop the Dash Cam program and reported on its performance to validate vendor effectiveness.
  • Assisted drivers in adopting new technology, supporting operations in learning and implementing innovative systems.
  • Contributed to reducing claim counts and minimizing company costs by enabling claims adjusters to recover funds from incidents like truck stop collisions.
  • Prepared daily and weekly reports on program efficiency, processes, and quality, presenting findings to executives as required.
  • Actively participated in a team focused on designing the Dash Cam program, its processes, and implementation strategies.
  • Managed and monitored a fleet of 1600 trucks, identifying inoperative equipment and promptly scheduling necessary repairs.
  • Developed and executed reporting, designing both low-level and executive-level summaries for the role.
  • Introduced and enforced effective disciplinary actions when needed, and established a robust audit process.
  • Analyzed collected data to ensure seamless transitions and identify areas for improvement.
  • Examined technical data and process issues, pinpointing accurate and precise solutions.
  • Created advanced Excel spreadsheets featuring complex formulas for in-depth data analysis.
  • Supported clients with billing and payment inquiries utilizing Salesforce and Microsoft Office tools.

DSP

Rem central lakes

Jun 2013 – Feb 2019

Customer Service Representative (Temp)

Bluestem

Jun 2012 – Nov 2012

  • Cultivated strong and lasting relationships with customer accounts through open and direct communication.
  • Managed customer complaints, offering suitable solutions and alternatives promptly to ensure resolution.
  • Engaged customers by positively representing products and the company, addressing inquiries and concerns efficiently.
  • Compiled product and customer reports using data gathered from customer interactions effectively.
  • Resolved customer issues, managed database records, and generated status reports on service challenges.
  • Provided necessary assistance to both external and internal customers for resolving, troubleshooting, or escalating service requests.

Skills & Expertise

Core Project Management Skills

Proficiency based on resume analysis and demonstrated experience.

Experience Distribution by Domain

Allocation of career duration across key industry domains.

Certifications & Tools

Google Project Management Certificate Google Data Analytic Certificate Scrum Excel Salesforce Microsoft Office

Education

Bachelor of Arts in Anthropology

Emphasis in Business, Teachers Assistant

St. Cloud State University

Graduated: 2018

Associate in Arts

Major: Business

St. Cloud Technical College

Graduated: 2016

Connect With Me

Contact Information

Kelseygreenwaldt@gmail.com

320-371-1777

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