Customer Education & Enablement · Colorado Springs & Denver, CO

I help people adopt new technology through better training.

I'm Catherine Brekke. I'm a CX-certified educator with 25+ years of experience designing training and self-service resources that turn complex tools into simple, everyday habits.

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+26%Monthly checkouts growth
+50%Digital engagement increase
15+International volunteers led
30+Weekly literacy lessons
About

Adoption is built on confidence, not just features.

I am a people-first educator who organizes knowledge so people can find answers on their own. I pair meticulous systems and record-keeping with deep listening, building the lasting relationships that keep adoption growing.

I've helped students, staff, and families across five countries learn and adopt new technology. I design training and self-service resources around users' real questions, ensuring every skill taught meets a genuine need.

I am currently pursuing a Professional Diploma in Customer Experience (CX) to further bridge the gap between educational technology and user success.

User-Centric Design

Lessons and resources built around real-world questions and self-service needs.

Knowledge Management

Transforming outdated systems into modern, searchable, and highly-engaged hubs.

Global Enablement

Leading cross-functional teams and diverse volunteer groups across international borders.

Selected work

Program Leadership & Innovation

Transforming how users interact with technology and information through structured enablement.

Saudi Aramco Expatriate Schools · 2019–Present

Modernizing Library Engagement & Digital Resources

Challenge
An outdated, underused library required a full renovation and reorganization of 25,000+ items to meet modern student needs.
Solution
United admin, facilities, and students behind a full renovation; launched "Learning Links" self-service knowledge base and an AI help tool.
Impact+26%Increase in monthly checkouts and 50% higher digital engagement
4,600 checkouts5,800+ checkouts
Saudi Aramco Expatriate Schools · 2015–2019

Digital Literacy & Bookroom Transformation

Challenge
An outdated literacy bookroom lacked organization, leading to poor resource retrieval and tracking.
Solution
Championed Universal Design for Learning (UDL) and redesigned the bookroom into a digital system with meticulous progress tracking.
Impact90%Retrieval accuracy for literacy resources
Manual tracking90% Accuracy
Experience

Career History

2019 – Present

Teacher Librarian | Program Leadership & User Engagement

Saudi Aramco Expatriate Schools · Dhahran, Saudi Arabia
  • Transformed an outdated library into a modern, student-designed hub, growing monthly checkouts by 26% and digital engagement by 50%+.
  • Launched "Learning Links" knowledge base and a custom AI help tool to streamline self-service support and platform adoption.
  • Produces multimedia training resources (screencasts, FAQs, process maps) and leads workshops to onboard staff and families.
  • Manages a 25,000+ item collection and leads a 15+ member international volunteer team.
2015 – 2019

Middle School ELA Teacher

Saudi Aramco Expatriate Schools · Dhahran, Saudi Arabia
  • Championed new tools, including Universal Design for Learning (UDL), for 200+ students, tracking progress meticulously and redesigning an outdated literacy bookroom into a digital system with 90% retrieval accuracy.
2010 – 2015

First Grade Teacher

Saudi Aramco Expatriate Schools · Dhahran, Saudi Arabia
  • Co-planned with a close-knit grade-level team, aligning every classroom so each child got the same strong start in reading and writing.
2006 – 2010

Elementary School Teacher

Singapore American School · Singapore, Singapore
  • Across schools in Singapore, Taiwan, India, and Colorado, welcomed families new to the country, co-created culturally rooted curriculum, and supported multilingual students through school systems.
2001 – 2006

Elementary School Teacher

Taipei American School · Taiwan
1999 – 2001

Elementary School Teacher

American School of Bombay · India
1997 – 1999

Elementary School Teacher, Grade 2 (Title I)

Colorado Springs School District 11 · Colorado, Colorado
1996 – 1997

Language Access & Inclusion Specialist, ESL Teacher

Colorado Springs School District 11 · Colorado, Colorado
Skills & credentials

Expertise & Tools

Core Strengths

User TrainingOnboardingInstructional DesignCurriculum DevelopmentTeachingKnowledge ManagementInformation LiteracyLibrary ManagementTechnology IntegrationAI IntegrationCustomer SuccessCustomer ExperienceCustomer SupportStakeholder Relationship ManagementClear CommunicationsCross-Cultural CommunicationCross-functional CoordinationFamily EngagementProgram ManagementProject ManagementData Tracking

Technology & Tools

DestinySchoology (LMS)Google WorkspaceOverDrive/SoraPowerSchoolSeesawCleverPebbleGoHubSpotNotionZoomMicrosoft 365CanvaGrammarlyChatGPTClaudeGeminiNotebookLMCopilotBriskMagicSchool AI

Education & credentials

  • Professional Diploma in Customer Experience (CX), with Distinction, The CX AcademyJuly 2026
  • Master of Library Science (MLS), Sam Houston State University2016
  • Master of Education (M.Ed.), Framingham State University
  • BA in Sociology, University of Colorado Boulder
  • Professional Teaching LicensureColorado & Wisconsin (Active)

"Catherine pairs meticulous systems and record-keeping with deep listening, building the confidence and lasting relationships that keep adoption growing."

Professional Summary
Contact

Let's connect.

Catherine Brekke, M.Ed., MLS

Looking for a leader in Customer Education or EdTech Enablement? Reach out to discuss how I can help your users succeed.

inlinkedin.com/in/catherine-brekke
COColorado Springs & Denver, CO
@catherinebrekke4@gmail.com
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