Scaling Impact Through Strategic Learning.
Performance-driven Learning and Development Specialist with 15 years of experience designing and managing innovative instructional content.
About Me
I am a Master of Education specializing in adult learning theories (ADDIE) and digital enablement. I translate high-level organizational priorities into actionable content development plans, leading cross-functional teams of content specialists and Subject Matter Experts. My career is built on executing data-driven learning arcs across geographically dispersed cohorts to drive measurable organizational growth.
Selected Impact Projects
Driving Competency at Scale
The Challenge: Enhancing competency and standardizing practices across 200+ professionals.
The Solution: Delivered tailored multi-day training sessions with weekly coaching cycles over six weeks.
The Impact: Achieved a 90%+ satisfaction rate and measurable improvements in professional competency.
Empowering Hybrid Teams
The Challenge: Equipping remote and on-site professionals with effective strategies to manage diverse, multilingual teams.
The Solution: Directed comprehensive hybrid learning programs focused on inclusive leadership and team management.
The Impact: Fostered professional growth and improved cross-cultural team collaboration across distributed environments.
Large-Scale Tool Adoption
The Challenge: Ensuring seamless adoption of new tools across a large organization during a major implementation phase.
The Solution: Managed the coordination and execution of 24 customized virtual training sessions for over 700 participants.
The Impact: Streamlined the implementation process, driving high engagement and successful tool integration at scale.
Strategic Onboarding Programs
The Challenge: Creating effective, scalable onboarding and continuous improvement pathways for new professionals.
The Solution: Designed and managed tailored onboarding workshops and professional development sessions engaging 40 participants per cohort.
The Impact: Accelerated time-to-competency and established a strong foundation for continuous learning and development.
Professional Journey
Program Manager - Learning & Development Lead
Teaching Lab
- Content Strategy & Lifecycles: Direct the end-to-end content development lifecycle and instructional design for 24 high-profile training series and interactive digital learning tracks serving 300+ participants per session.
- SME & Partner Management: Cultivate and manage an elite network of Subject Matter Experts (SMEs) and external content partners; established standardized production rubrics, tone specifications, and style guides to ensure 100% alignment with branding and pedagogical standards.
- Player-Coach Content Creation: Balance strategic program management with hands-on content creation, authoring teacher-facing training manuals, digital resource kits, and asynchronous product onboarding materials.
- Data-Driven Optimization: Aggregate post-training data, customer feedback loops, and performance metrics to continuously iterate on content delivery, streamlining the development pipeline and enhancing learning outcomes.
- Scalable Asset Production: Authored over 50+ localized digital training modules, visual instructional playbooks, and asynchronous video guides, helping establish a robust QA calibration process that maintained a 98% educator pass rate across all coaching workstreams.
Trainer and Instructional Coach
Houghton Mifflin Harcourt
- Digital Curriculum Scale: Partnered directly with Product & Innovation teams to optimize the content strategy and onboarding frameworks for AI-driven SaaS platforms across 80+ school organizations.
- Adoption Growth via Content Design: Analyzed platform usage data and customer discovery insights to rewrite asynchronous student-facing lessons and product training materials, successfully accelerating platform adoption from 20% to 80% within a single academic year.
- Large-Scale Facilitation: Created and delivered specialized, customer-facing digital literacy materials for 1,900+ enterprise-level end-users across nine major nationwide accounts, achieving and maintaining a 92% user satisfaction rate (CSAT).
- Strategic Revenue Enablement: Spearheaded customized onboarding and implementation training for key high-volume accounts, driving a 92% client satisfaction (CSAT) rate and a verified 80% increase in contract renewal licensing for 1,900+ end-users.
- Cross-Functional Validation: Collaborated closely with the Professional Learning Services team to refine, test, and validate interactive training content to ensure strict alignment with evolving instructional best practices.
National Language and Literacy Consultant
Vista Higher Learning
- Interactive Asset Design: Authored high-quality, specialized digital curriculum resources, instructional guides, and customer-facing presentations demonstrating the seamless integration of blended learning modules.
- Thought Leadership & Showcase: Selected to debut new digital literacy frameworks as a national Subject Matter Expert at the California Association of Bilingual Education (CABE) Conference for 70+ education executives; conducted 10+ regional presentations to drive product engagement.
- Market Trend Tracking: Conducted continuous market research into digital literacy trends, converting user and industry insights into actionable content and delivery recommendations for product and sales leadership.
Educator | Training & Documentation Specialist
Valley View School District 365U
- Large-Scale Personnel Oversight: Managed and mentored a cross-functional network of 82 instructional staff and content contributors, establishing content production timelines, benchmarks, and workflows.
- Digital Production Workspace: Engineered a centralized digital production workspace for 25+ curriculum writers via collaborative Google Docs, vastly reducing production friction and improving alignment with core district learning objectives.
- Quality Assurance Governance: Spearheaded content validation, system data administration (SharePoint and Google Workspace), and compliance verification for high-stakes, regulated educational frameworks.
- Target Content Customization: Blended instructional design principles with digital media tools to customize training assets for diverse learner demographics; published a monthly digital communication newsletter reaching 80+ enterprise stakeholders.
Expertise & Tooling
Skill Proficiency
Strategy & Management
Digital Tools & Platforms
Domain Distribution
My expertise spans the entire educational technology ecosystem, from K-12 implementation and higher education curricula to corporate L&D strategy within the publishing industry.
Education
Master of Arts in Education (MAEd)
Concordia University
Bachelor of Arts (BA) in Communication
University of Illinois at Chicago
Let's Connect
I am focused on building high-impact learning programs. Reach out to discuss how we can scale your organization's enablement strategies.