Technology Professional · New Orleans

Travonda Williams

I build software and fix the workflows behind it.

Founder of FRB Web Agency and a healthcare IT specialist, working across software development, business analytics, and operations to help teams run better and adopt the tools they rely on.

Get in touch See my work
0
Years across tech and operations
0
Epic applications trained on
0
Health systems supported
0
Certifications earned or underway
About

I sit between the technical side and the business side.

I started in healthcare operations, leading a patient access team through problems that never looked the same twice. That work taught me how systems really behave once real people start using them.

So I taught myself to build. I founded FRB Web Agency, learned to ship websites and digital products, and grew comfortable moving between code, workflows, and the people who depend on both. Today I support large Epic go-lives across hospitals, train teams on the tools they use every day, and build for founders on the side.

I am finishing an MBA in Business Analytics at Tulane while completing my Epic Cogito certification, because I like understanding both the numbers and the code behind a decision.

Experience

Where I have done the work.

A decade of moving between hospital operations, enterprise systems, and building for small businesses.

Founder & Full Stack Developer

FRB Web Agency
Jan 2020 - Present
New Orleans, LA
  • Founded and run a studio building websites, branding, and SEO for small businesses and founders.
  • Design and code responsive sites with HTML, CSS, JavaScript, and modern builders.
  • Lead every engagement from the first call through scoping, pricing, and launch.
  • Built repeatable service packages that turned one-off projects into recurring revenue.

IT Learning & Development Specialist

LCMC Health
Mar 2023 - Present
New Orleans, LA
  • Partner with project managers, analysts, and operational leaders on technology rollouts and workflow work.
  • Query SQL databases and read operational data to support reporting and process improvement.
  • Train and onboard employees across departments so new systems actually get used.
  • Act as the translator between leadership, technical teams, and the people doing the work.

Epic Go-Live & Healthcare IT Consultant

Optimum Healthcare IT / Global IT Resources
Apr 2025 - Mar 2026
Jacksonville Beach, FL
  • Supported large Epic rollouts across Cox Health, Boston Medical Center, Intermountain Health, and Ochsner Baptist.
  • Delivered live, at-the-elbow support and training during high-impact launches.
  • Worked with clinicians, administrators, and IT leadership to resolve issues and raise adoption.

Patient Access Revenue Cycle Team Lead

University Medical Center, LCMC Health
May 2017 - Mar 2023
New Orleans, LA
  • Ran daily operations and team performance inside a high-volume hospital setting.
  • Led training, mentoring, and quality checks that lifted patient satisfaction and consistency.
  • Managed process improvement work tied to revenue cycle and patient experience.
Toolkit

What I work with.

Pick a focus to see the tools I use most in that part of the work. Everything overlaps, which is the point.

HTML CSS JavaScript MySQL Shopify Wix Studio WordPress Lovable Rork AWS Cloud EpicCogito Epic Ambulatory Epic Cadence Grand Central Healthy Planet LMS Platforms Excel Google Sheets Google Analytics HubSpot ServiceNow Trello Slack Microsoft Office
Strengths

How I make myself useful.

Process Improvement & Workflow Optimization
Venture & Startup Operations
Business Analytics & Strategy
SaaS & Software Implementation
Web Development & Digital Products
Market Research & Competitive Analysis
Client Success & Relationship Management
Product Support & Technical Troubleshooting
Data Reporting & Dashboard Analysis
Cross-Functional Leadership
Agile Collaboration
Entrepreneurial Problem Solving
Education

Learning, on purpose.

MBA, Business Analytics

Exp. Dec 2027
Tulane University, A. B. Freeman School of Business
Concentration in Business Analytics · GPA 3.2 · In progress

Bachelor of Arts, Webpage Development

Tulane
Tulane University
Minor in Digital Design · GPA 2.4

Certificate, Software Development

Entity Academy
Entity Academy
Minor in Cyber Security · GPA 3.8
Certifications

Credentials.

Epic Cogito Fundamentals
Data analytics and reporting
In progress
HubSpot Social Media Marketing
HubSpot Academy
Earned
HubSpot SEO
HubSpot Academy
Earned
Epic Credentialed Trainer
Multiple Epic applications and workflows
Earned
Contact

Let us build something that works.

Open to consulting on Epic go-lives, healthcare IT, and analytics, and to full-time roles where software meets operations. The fastest way to reach me is email.

Send me an email
travondawilliams@gmail.com (504) 284-0462 New Orleans, LA