DAWN A. VINCENT
I specialize in designing training programs that drive organizational readiness, adoption, and sustained performance.
Advancing Continuous Learning
I am an expert in aligning learning strategy, process improvement, and governance to help organizations efficiently achieve desired business outcomes. My career focuses on advancing a culture of continuous learning and performance excellence by aligning talent development initiatives to achieve organizational priorities and long-term growth.
Years Exp
Users Trained
GPA MS/BS
Sites Managed
Selected Initiatives
Salesforce Enterprise Transition
Led end-user training and work process documentation for a massive transition to Salesforce across 80+ agencies.
IS Clinical Collaboration Station
Designed and implemented a single source of truth SharePoint site featuring daily huddle boards and document repositories.
Distance Education Program
Pioneered a virtual training process via MS Teams including proctor guides, learner guides, and job aides.
Professional Experience
Organizational Process Improvement Manager
THE WILLIAM EVERETT GROUP
Dec 2023 – Apr 2026
- Led efforts in enhancing organizational efficiency by analyzing and improving business processes.
- Strengthened consistency by creating standardized policies, processes, and centralized repositories.
- Designed and delivered employee training programs for new tools and best practices.
Instructional Designer & Trainer
THE WILLIAM EVERETT GROUP
Jun 2022 – Nov 2023
- Supported Salesforce implementation for enterprise staff across 80+ agencies.
- Developed a comprehensive training manual and 44 user guides.
- Trained 200+ users at 170+ sites in the Chicago area.
Educator (Information Services)
IU HEALTH
Jul 2018 – Feb 2022
- Coordinated training and documentation for enterprise system implementations.
- Built centralized knowledge repositories to support IS Clinical Education.
- Developed Distance Education Training Process via MS Teams.
Technical Expertise
Core Competencies
Domain Distribution
Education
Master of Science
Ball State University
GPA 4.0/4.0
Bachelor of Science
Ball State University
GPA 4.0/4.0
Let's Connect
I am looking for roles where I can advance a culture of continuous learning and performance excellence.