Customer Education & Enablement · Colorado & Remote

I help people adopt new technology through better training.

I'm Catherine Brekke. I'm a CX-certified educator with 25+ years of experience designing training and self-service resources that turn complex tools into simple, everyday habits.

See my work Get in touch
+26%Monthly checkouts growth
+50%Digital engagement increase
15+International volunteers led
30+Weekly literacy lessons
About

Adoption is built on confidence, not just features.

I am a people-first educator who organizes knowledge so people can find answers on their own. I pair meticulous systems and record-keeping with deep listening, building the lasting relationships that keep adoption growing.

I've helped students, staff, and families across five countries learn and adopt new technology. I design training and self-service resources around users' real questions, ensuring every skill taught meets a genuine need.

I hold a Professional Diploma in Customer Experience (CX), which allows me to bridge the gap between educational technology and user success.

User-Centric Design

Lessons and resources built around real-world questions and self-service needs.

Knowledge Management

Transforming outdated systems into modern, searchable, and highly-engaged hubs.

Global Enablement

Leading cross-functional teams and diverse volunteer groups across international borders.

Selected work

Program Leadership & Innovation

Transforming how users interact with technology and information through structured enablement.

Saudi Aramco Expatriate Schools · 2-Year Project

Library Renovation & Transformation

Challenge
An outdated library layout and setup that no longer met the evolving needs of the community.
Solution
Led a complete 2-year renovation and reorganization to update the physical and digital environment for better user engagement.
ImpactMajorTransformation of community space and resource accessibility
Saudi Aramco Expatriate Schools · EdTech Enablement

User-Centered Digital Resource Hub

Challenge
Fragmented access to learning content made independent resource discovery difficult for users.
Solution
Developed a streamlined hub via interactive links in Destiny Discover to centralize access to digital learning content.
ImpactIncreasedIndependent resource discovery and digital engagement
Saudi Aramco Expatriate Schools · Data & Insights

Data-Driven Collection & Program Design

Challenge
Ensuring library offerings and programs align with the actual needs and interests of a diverse user base.
Solution
Analyzed circulation data, digital usage, and feedback to guide collection decisions and improve resource engagement.
ImpactOptimizedCollection relevance and user engagement pathways
Saudi Aramco Expatriate Schools · Onboarding

Volunteer Training & Enablement

Challenge
Onboarding a large international volunteer team required standardized training and clear role definitions.
Solution
Created a comprehensive volunteer handbook and training program to ensure consistent support and a sense of belonging.
Impact15+Volunteers successfully onboarded and led
Saudi Aramco Expatriate Schools · 3-Year Initiative

PebbleGo Implementation & Adoption

Challenge
Securing and implementing a major EdTech program while navigating complex content regulations and user training needs.
Solution
Led a 3-year process from initial research and content vetting to trial management, training, and ongoing check-ins.
ImpactSuccessfulAdoption of a major digital resource across the user base
Experience

Career History

2010 – Present

Program Leadership & Instructional Excellence

Saudi Aramco Expatriate Schools · Dhahran, Saudi Arabia
Teacher Librarian (2019–Present)
  • Transformed an outdated library into a modern, student-designed hub, growing monthly checkouts by 26% and digital engagement by 50%+.
  • Launched "Learning Links" knowledge base and a custom AI help tool to streamline self-service support and platform adoption.
  • Produces multimedia training resources (screencasts, FAQs, process maps) and leads workshops to onboard staff and families.
Middle School ELA Teacher (2015–2019)
  • Championed new tools, including Universal Design for Learning (UDL), for 200+ students, tracking progress meticulously and redesigning an outdated literacy bookroom into a digital system with 90% retrieval accuracy.
First Grade Teacher (2010–2015)
  • Co-planned with a close-knit grade-level team, aligning every classroom so each child got the same strong start in reading and writing.
1996 – 2010

International & Domestic Educator

Global Schools (Singapore, Taiwan, India, Colorado)
  • Singapore American School (2006–2010)
  • Taipei American School (2001–2006)
  • American School of Bombay (1999–2001)
  • Colorado Springs School District 11 (1996–1999)
Skills & credentials

Expertise & Tools

Core Strengths

User TrainingOnboardingInstructional DesignCurriculum DevelopmentTeachingKnowledge ManagementInformation LiteracyLibrary ManagementTechnology IntegrationAI IntegrationCustomer SuccessCustomer ExperienceCustomer SupportStakeholder Relationship ManagementClear CommunicationsCross-Cultural CommunicationCross-functional CoordinationFamily EngagementProgram ManagementProject ManagementData Tracking

Technology & Tools

DestinySchoology (LMS)Google WorkspaceOverDrive/SoraPowerSchoolSeesawCleverPebbleGoHubSpotNotionZoomMicrosoft 365CanvaGrammarlyChatGPTClaudeGeminiNotebookLMCopilotBriskMagicSchool AI

Education & credentials

  • Professional Diploma in Customer Experience (CX), with Distinction, The CX AcademyMay 2026
  • Master of Library Science (MLS), Sam Houston State University2016
  • Master of Education (M.Ed.), Framingham State University
  • BA in Sociology, University of Colorado Boulder
  • Professional Teaching LicensureColorado & Wisconsin (Active)

"Catherine pairs meticulous systems and record-keeping with deep listening, building the confidence and lasting relationships that keep adoption growing."

Contact

Let's connect.

Catherine Brekke, M.Ed., MLS

Looking for a leader in Customer Education or EdTech Enablement? Reach out to discuss how I can help your users succeed.

inlinkedin.com/in/catherine-brekke
COColorado & Remote
@catherinebrekke4@gmail.com