Catherine Brekke, M.Ed., MLS

Customer Education & Enablement

Catherine Brekke, M.Ed., MLS — Customer Education & Enablement Skip to content Catherine Brekke . About Work Experience Skills Get in touch Customer Education & Enablement · Colorado & Remote I help people adopt new technology through better training. I'm Catherine Brekke. I'm a CX-certified educator with 25+ years of experience designing training and self-service resources that turn complex tools into simple, everyday habits. See my work Get in touch Catherine Brekke Teacher Librarian | Program Leadership Experience 25+ years Locations 5 countries Support 50+ requests/week Inventory 25,000+ items +26% Monthly checkouts growth +50% Digital engagement increase 15+ International volunteers led 30+ Weekly literacy lessons About Adoption is built on confidence, not just features. I am a people-first educator who organizes knowledge so people can find answers on their own. I pair meticulous systems and record-keeping with deep listening, building the lasting relationships that keep adoption growing. I've helped students, staff, and families across five countries learn and adopt new technology. I design training and self-service resources around users' real questions, ensuring every skill taught meets a genuine need. I hold a Professional Diploma in Customer Experience (CX), which allows me to bridge the gap between educational technology and user success. User-Centric Design Lessons and resources built around real-world questions and self-service needs. Knowledge Management Transf